Some days just SUCK. I like my job, I like what I'm learning and I like the end result when the paycheck comes rolling along, but days like today make me question all of it.
I went to my first appointment this morning, a home for grandmother, mom, both living with the mother's 4 children ranging from 8 to 16. Now it's not the best form of lead as it is a ladder assist, you allow the adjuster to use your 28' ladder and since we're all nice guys we also help measure and evaluate the roof. Afterwards we'll make our sales pitch and try to sign the customer up with our program. Of course you have no clue if the roof is severely damaged or even damaged at all and the insured may already have a contractor or may not want to utilize the First Choice services, so it's a crapshoot if you will even have a chance to make a sale. Oh well, it pays 75 bucks and it's easy, so 4 to 5 a day and a sale or two works out well. The house I went to was valued at 150,000 in a somewhat decent area but as I got out of the van I could see it needed to be painted and that it needed a little care. As I walked the roof with the adjuster it was apparent the roof was totaled. The owner complained of leaks inside and it was evident it also needed to be tarped. No problem, my next appointment was a tarp job and I just happened to have the tarp crew with me. Add another few dollars in the kitty for that one. As I talked with the customer, the interior of her house while neat and clean showed the same signs of neglected repairs. I'm sure you get the picture, here is a family struggling to make the mortgage and the luxuries of fixing anything but the necessities isn't an option. Well, she likes our services, she likes the fact that we're an approved vendor in this program and Farmers will back up our work. She doesn't know her deductible, the only amount out of pocket she will have to pay, but that's not a problem since the adjuster will have that in their report and the adjuster will be back from their car shortly and explain the report. So I tell the customer I'll be taking pictures to verify our tarping work and after the adjuster leaves I'll have her receipt and we'll look at the deductible and then I'll leave her be and call back on Saturday and see if she wants to sign up with the program. So, once I'm done, the adjuster is also done and I knock on her door once again. She answers it crying. Great, do I hug her, offer assistance or beat feet for my car and leave and after a moment she tells me she found out she had a 5 percent deductible, which totals at 7,500 and of course the cost for replacing her roof is 5,000 dollars the total bill is out of her own pocket. She doesn't have an option of waiting to fix her roof, but she also doesn't have the money to get it done and what a kick in the teeth for her. It makes you feel miserable for the personal suffering so many affected are going through. Ike, you SUCK.
And the QOD:
How do you fix a bad day?